Terms and Conditions of Sale and Use
Effective Date: April 18, 2026
Article 1 — Purpose
The website www.mynutrione.com (hereinafter the "Site") is operated by NutriOne Sàrl (hereinafter "NutriOne"). It allows any individual consumer (hereinafter the "User") to order personalized food supplements in daily sachets as well as accessories (hereinafter the "Products").
These general terms and conditions of sale and use (hereinafter "GTC/GTU") govern all sales concluded via the Site as well as its use. They constitute the sole contractual basis between NutriOne and the User, subject to the mandatory provisions of national consumer protection law applicable in the User's country of residence.
Article 2 — Operator and Contact
NutriOne Sàrl, a limited liability company under Swiss law
Head office: Rue de la Prairie 31, 1202 Geneva, Switzerland
IDE/UID: CHE-432.154.307
Geneva Commercial Register no. 23957/2024
Email: info@nutrione.ch
Phone: upon request via the Site
Article 3 — Acceptance of the GTC/GTU
The GTC/GTU are permanently accessible via a link in the footer of the Site. The User expressly accepts them by checking the box provided for this purpose when validating their order. No order can be finalized without this acceptance.
The applicable version of the GTC/GTU is that in force on the day of the order. The User is invited to consult them before each order.
Article 4 — Conditions for Ordering
The User declares to be an adult individual (18 years old), having full legal capacity and acting for exclusively non-professional purposes. NutriOne Products are not intended for minors, pregnant or breastfeeding women (unless otherwise indicated on the product sheet), or persons undergoing medical treatment without prior medical advice.
Article 5 — Products, Personalization, and Pre-contractual Information
Before any order, the User can consult the essential characteristics of the Products on the Site. Photographs are illustrative; slight differences in rendering may exist depending on the screens.
NutriOne food supplements are personalized based on a health/goals questionnaire completed by the User. The User guarantees the accuracy and sincerity of their answers. NutriOne declines all responsibility in the event of erroneous information provided by the User.
Mandatory mention: food supplements are not a substitute for a varied and balanced diet or a healthy lifestyle. They do not in any way replace medical advice, diagnosis, or treatment. In case of doubt, medical condition, or ongoing treatment, the User must consult a healthcare professional before any use.
The Products comply with the regulations applicable at the place of marketing (Switzerland: ODAIOUs, OSAV; EU: Directive 2002/46/EC and national law). Safety and quality are ensured until delivery.
Article 6 — Ordering Process
6.1 Questionnaire
The User answers the health/needs/goals questionnaire to obtain a recommendation for a personalized formula.
6.2 Placing an Order
The User selects their Products, verifies the summary (including the total price including VAT and delivery costs) and corrects any errors before validating their order. They provide the information required for billing and delivery. The order is deemed received when NutriOne can access it.
6.3 Account Creation and Management
The validation and payment of the first order activate the customer account. The User manages their orders, addresses, payment methods and, where applicable, their subscription there. They keep their identifiers confidential and undertake to update their information.
Article 7 — Payment Provider
Payment is made via a third-party payment service provider (hereinafter the "PSP"). The User accepts the PSP's terms and conditions during payment. In case of contradiction between the PSP's conditions and these terms, these terms prevail for the NutriOne–User relationship.
The PSP alone retains the User's bank details. NutriOne never has access to credit card data.
Article 8 — Subscription, Renewal, Modification
Certain personalized Products are offered by monthly or quarterly subscription with tacit renewal. The subscription is automatically renewed for successive periods of the same duration. The User can modify the composition of their formula, postpone a shipment, or temporarily suspend their subscription via the options available in their account.
Renewal Information — France: in accordance with Article L215-1 of the Consumer Code, NutriOne will inform consumers residing in France by email, between three (3) months and one (1) month before the deadline allowing refusal of renewal, of the possibility of not renewing their subscription. In the absence of this information, the French User can terminate at any time from the renewal date; sums debited after this date will be refunded within thirty (30) days, deducting services already performed.
Renewal Information — Germany: in accordance with § 309 No. 9 BGB, the initial subscription period does not exceed two (2) years. Tacit renewal occurs for an indefinite period, terminable with one (1) month's notice.
Article 8.1 — Founder Program
NutriOne offers a special program reserved for the first 100 subscribers, called the "Founder Program". Beneficiaries of this program obtain a preferential rate of 129 CHF per month, guaranteed for life under the following conditions:
- The Founder rate is conditioned on the continuity of the active subscription.
- Any cancellation results in the definitive loss of the Founder rate. A subsequent re-subscription will be at the normal rate in force.
- A pause of more than 30 days is considered a cancellation, except in exceptional cases validated in writing by NutriOne.
- The Founder rate is linked to the person and is neither transferable nor assignable.
- The Program is strictly limited to the first 100 registrations. No automatic extension.
- NutriOne reserves the right to adjust the Founder rate in case of a significant and documented increase in raw material costs exceeding 20%.
Article 9 — Subscription Termination
The User can terminate their subscription at any time, at the latest five (5) days before the renewal date, via their customer account or by email to info@nutrione.ch. Any commenced period remains due.
NutriOne may terminate a subscription for legitimate reasons, including fraud, repeated unpaid invoices, or obvious abuse, after notifying the User.
Article 10 — Prices, Taxes, and Fees
Prices are indicated in CHF (Swiss market) and EUR (EU markets), all taxes included where applicable. Delivery costs are indicated separately before the order is validated.
For deliveries outside the EU and Switzerland, customs duties and local taxes may apply and remain the exclusive responsibility of the User.
Article 11 — Price Revision
NutriOne reserves the right to modify its prices. For ongoing subscriptions, any price modification will be notified by email at least fifteen (15) days before its entry into force. The User can terminate their subscription before the new price comes into force; otherwise, they are deemed to have accepted the new prices.
Article 12 — Payment and Payment Default
Payment is made by credit card, bank transfer, or any other method offered on the Site. In the case of a subscription, payment is automatic at each renewal.
In case of payment failure, NutriOne notifies the User and attempts new transactions. After three (3) successive failures, NutriOne reserves the right to suspend the account and the subscription. NutriOne may also suspend or cancel any order in case of proven payment incident, fraud, or attempted fraud.
Article 13 — Ownership and Transfer of Risks
NutriOne retains ownership of the Products until full payment of the price, including delivery costs.
Transfer of risks: for consumers residing in the European Union, the risk of loss or damage to the Products is transferred to the User when the latter (or a third party designated by them) physically takes possession of the Products, in accordance with Article 20 of Directive 2011/83/EU. For consumers residing in Switzerland, the transfer of risks occurs upon handover to the carrier, in accordance with Article 185 CO.
Article 14 — Delivery
NutriOne delivers to Switzerland, France, Germany, Austria, Belgium, and other eligible destinations specified during the ordering process. Delivery times are indicative and vary depending on the carrier and destination.
NutriOne is not responsible for delays attributable to the carrier, customs authorities, or an event of force majeure. The User undertakes to verify the accuracy of the address provided and to inspect the condition of the package upon receipt.
In case of a damaged package, the User must make reservations with the carrier and inform NutriOne as soon as possible.
Article 15 — Right of Withdrawal
15.1 Personalized Products
Since NutriOne Products are manufactured according to the User's specifications (personalized formula resulting from the questionnaire), they are excluded from the right of withdrawal in accordance with Article 16, point (c) of Directive 2011/83/EU for EU consumers, and in accordance with Swiss practice. The User is informed of this before validating their order and expressly accepts it.
15.2 Non-Personalized Products (Accessories)
For any non-personalized, unopened, and non-perishable product delivered in the EU, the User has a legal period of fourteen (14) days from receipt of the Product to exercise their right of withdrawal, without having to give reasons for their decision.
The User notifies their withdrawal by email to info@nutrione.ch or by using the standard withdrawal form attached hereto (Appendix 1). The Product must be returned in its original condition, within fourteen (14) days from notification, at the User's expense. NutriOne refunds the price of the Product (including outbound delivery costs, with the exception of additional costs resulting from a more expensive delivery method than the standard method) within fourteen (14) days from receipt of the returned Product or proof of shipment.
15.3 Amicable Solution
Notwithstanding the foregoing, NutriOne may, commercially and without being obliged to do so, propose an amicable solution in the event of a proven problem.
Article 16 — Returns, Non-conformity, and Damage
Any return requires the prior written agreement of NutriOne. Opened, damaged, or partially consumed Products are neither returned nor refunded, except in case of non-conformity or error attributable to NutriOne.
Reporting shipping damage: in case of a damaged package, a Product not conforming to the order, or a visible defect upon receipt, the User contacts info@nutrione.ch within seven (7) days of receipt, attaching photos and proof of purchase. This period concerns exclusively shipping damage and does not in any way limit the legal guarantees referred to in Article 17.
If replacement is impossible, NutriOne refunds the price of the Product and, if applicable, the corresponding delivery costs.
Article 17 — Legal Guarantees
17.1 European Union Consumers
Consumers residing in the EU benefit from the legal guarantees of conformity and hidden defects provided by their mandatory national law, including:
France: legal guarantee of conformity of two (2) years from delivery of the goods (Articles L217-3 et seq. of the Consumer Code); guarantee against hidden defects (Articles 1641 et seq. of the Civil Code).
Germany: legal guarantee of conformity of two (2) years (§§ 434 et seq. BGB).
These guarantees apply independently of any commercial guarantee.
17.2 Swiss Consumers
Swiss consumers benefit from the guarantee against defects provided for in Articles 197 et seq. CO. The period for reporting a defect is thirty (30) days from its discovery.
Article 18 — Loyalty and Referral Programs
NutriOne may offer a loyalty and/or referral program whose specific conditions, caps, accumulation methods, suspension, and evolution will be published on the Site. Benefits are not convertible into cash. Any fraudulent use may result in exclusion from the program and cancellation of acquired benefits.
Article 19 — Prohibited Conduct and Security
The following are prohibited: any disruption of the Site, intrusion into systems, voluntary overload, security breach, misuse of functionalities, automated data extraction (scraping) and, more generally, any violation of applicable laws and these GTC/GTU. NutriOne may take any useful measure, including the suspension or deletion of the User's account.
Article 20 — User Obligations
The User undertakes to:
- verify the compatibility of the Products with their needs and health condition before purchase;
- use the Products in accordance with the indications on the labeling and the Site;
- not exceed the recommended daily doses;
- keep their identifiers confidential;
- provide accurate and up-to-date information;
- back up their data and protect their equipment.
Article 21 — Liability
NutriOne is bound by an obligation of means. Its liability cannot be engaged in case of non-compliant use of the Products, unpredictable individual reactions, erroneous information provided by the User in the questionnaire, or temporary unavailability of the Site related to maintenance operations or circumstances beyond NutriOne's control.
NutriOne's liability is limited to the amount of the order concerned, excluding any indirect damage. This limitation does not apply in cases of fraud, gross negligence, or bodily injury.
Article 22 — Intellectual Property
The Site and all its contents (texts, visuals, trademarks, logos, databases, formulas, questionnaire) are protected by applicable intellectual property laws. Any reproduction, representation, modification, or unauthorized use, in whole or in part, is prohibited.
Article 23 — Testimonials and Reviews
The User freely authorizes NutriOne to reproduce and disseminate their opinions and testimonials, possibly translated and adapted to the technical constraints of different media, on its communication channels. The User may withdraw this authorization at any time by email to info@nutrione.ch.
Article 24 — Personal Data and Cookies
24.1 Data Controller
NutriOne Sàrl, Rue de la Prairie 31, 1202 Geneva, Switzerland, is responsible for processing personal data collected via the Site. Contact: info@nutrione.ch.
24.2 Legal Framework
NutriOne processes personal data in accordance with the new Federal Data Protection Act (nLPD, Switzerland) and the General Data Protection Regulation (GDPR, EU) for Users residing in the European Economic Area.
24.3 Data Categories and Purposes
NutriOne collects identification data (name, email, address), transactional data (orders, payments), and data from the personalization questionnaire: first name, biological sex, frequency of physical activity, sleep duration, dietary profile, stress level, consumption habits (caffeine, alcohol, tobacco), well-being feelings (vitality, recovery, hormonal balance, hair health, weight management, concentration, joint comfort, stress), age, height, weight, medical history, diet, and well-being goals. This data includes health data constituting a special category within the meaning of Article 9 of the GDPR.
The purposes of processing are: formula personalization, order execution, customer service, direct marketing (with separate consent) and compliance with legal obligations.
24.4 Legal Basis
The processing of health data is based on the User's explicit consent (GDPR art. 9§2, point a), collected separately during the questionnaire. The User can withdraw this consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
24.5 Recipients and Transfers
Data may be shared with: our partner manufacturer (established in Poland, EU), the payment provider (Shopify Payments), the emailing provider (Klaviyo, based in the United States — transfer governed by the standard contractual clauses of the European Commission), carriers (Poczta Polska, Swiss Post), Vercel Inc. (hosting of the personalization questionnaire, United States — transfer governed by the standard contractual clauses), Supabase (Supabase Inc., hosting of the database and storage of questionnaire responses; European Union — France) and Google LLC (secure storage of questionnaire responses, United States — transfer governed by the standard contractual clauses). Switzerland is recognized as a country offering an adequate level of protection by the European Commission.
24.6 Retention Period
Data is retained for the duration of the contractual relationship, then archived for the applicable legal prescription periods (ten years for accounting data). Health data from the questionnaire is deleted within six (6) months after account closure, unless otherwise required by legal obligations. Questionnaire responses stored outside the customer account are automatically deleted after twenty-four (24) months.
24.7 Rights of Individuals
The User has the right to access, rectify, erase, object to, restrict the processing of, and port their data, which they can exercise by email to info@nutrione.ch. Users residing in the EU also have the right to lodge a complaint with the data protection authority of their country of residence (CNIL in France, BfDI in Germany). Swiss Users can contact the Federal Data Protection and Information Commissioner (FDPIC).
24.8 Cookies
Details regarding the use of cookies are provided in the Cookie Policy accessible on the Website.
Article 25 — Force Majeure
In the event of force majeure (any event beyond a party's reasonable control, unforeseeable and irresistible, including but not limited to natural disasters, epidemics, strikes, transport disruptions, government decisions), the affected obligations are suspended for the duration of the impediment. Each party shall notify the other within a reasonable period. If the impediment lasts beyond ninety (90) days, each party may terminate the contract without compensation.
Article 26 — Convention on Evidence
Computer records, connection logs, and files of the Website and NutriOne's systems serve as proof between the parties of the transactions that have occurred, unless proven otherwise by the User through any means. The User can access their order history via their customer account.
Article 27 — Mediation and Dispute Resolution
In case of dispute, NutriOne invites the User to contact it first at info@nutrione.ch to seek an amicable solution.
EU Consumers: In accordance with Regulation (EU) No 524/2013, the User may use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr
French Consumers: In accordance with articles L612-1 et seq. of the Consumer Code, the User may free of charge refer the matter to a consumer mediator. NutriOne will communicate the contact details of the competent mediator on the Website as soon as its effective adherence to a mediation scheme is confirmed.
Article 28 — Modifications to the GTC/TOS
NutriOne reserves the right to modify these GTC/TOS. The version applicable to a one-off order is the one in force on the day of the order. For subscriptions, modifications apply from the period following prior notification; the User may terminate their subscription before the new conditions come into effect.
Article 29 — Language
These GTC/TOS are written in French, German, and English. In case of divergence between the versions, the French version shall prevail.
Article 30 — Applicable Law and Jurisdiction
These GTC/TOS are governed by Swiss law.
For consumers residing in Switzerland, the courts of the Canton of Geneva have jurisdiction. For consumers residing in the European Union, the mandatory provisions of their national consumer protection law remain applicable; in accordance with Article 18 of Regulation (EU) No 1215/2012 (Brussels I bis), the User may also bring proceedings in the courts of their place of domicile.
Appendix 1 — Model withdrawal form
(In accordance with Annex I, Part B of Directive 2011/83/EU)
To NutriOne Sàrl, Rue de la Prairie 31, 1202 Geneva, Switzerland — info@nutrione.ch:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Date: ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
(*) Delete as appropriate.